Helenajane Holistic

Frequently Asked Questions

How do I book?

There are several ways to book a therapy, you are welcome to choose which way suits your needs best.

  • The simplest is to phone me on 07729264034 to chat about your requirements, then book and pay over the phone, if I'm with another client simply leave a message and I will phone you back.
  • Text me on 07729264034 and I will contact you at my earliest convenience by either text or phone, whichever you prefer.
  • Email jane@helenajane.co.uk with your details and requirements and how you prefer me to contact you.
What is holistic therapy?

The word holistic means whole, so holistic therapy is treating the whole self, not just the one issue. We may look at why a health issue is happening; such as why you are struggling with insomnia, back pain, fluid retention, stress or other issues and try to treat the underlying cause as well as easing the issue that is present.

We may look at blending therapies together to create a bespoke treatment just for you, with aromatherapy, healing or a tactile therapy such as massage or reflexology, the choice is yours.

Do I need to bring anything to my therapy session?

Everything will be provided for you for the therapy session, including towels, pillows and blankets if you need them.

What should I expect during my therapy session?

From therapies, such as healing, you remain fully clothed throughout, so we suggest that you wear something comfortable so you can relax during the session.

If you are attending a session for massage, spa style treatments or similar therapies, you may remove your outer garments and be fully covered by large towels throughout the session; only the part of the body receiving the treatment will be uncovered and then recovered before moving onto another part of the body. Your comfort is important at all times.

Can I book multiple therapies in one session?

Yes. I charge by time rather than therapy, so it is easy to create your own bespoke session, by combining therapies together. For example,

  • Head to toe pampering Relaxing facial and foot reflexology in a one hour session.
  • Luxury head to toe pampering Medi-pedi foot therapy with warm wax treatment plus a facial therapy using Neal's Yard Remedies Organics facial products in a 90 minute, or 2 hour therapy.
  • Detox special Full body massage, using aromatic essential oils to increase circulation, plus a back scrub or mask to draw out any toxins, and hot towels to open up the pours of the skin to allow the aromatic oils to do their work. A 90 minute therapy, or a full body scrub and massage in a 2 hour session.
  • Insomnia Soothing facial therapy with a head, neck and shoulder massage using natural and organic essential oils to help you relax, de-stress and sleep in this one hour therapy, or add a Reiki or crystal healing to the treatment for a 90minute or 2 hour session.
  • Hormonal re-balance Crystal healing and reflexology using essential oils to re-balance in this one hour or 90 minute therapy.
How accessible are the premises?

My office is in a commercial building on the ground floor, with a wide accessible front door. You can text or phone once you arrive and I will open the door for you, or ring the doorbell and wait for me to come out. I have an electric therapy couch with can be adapted to suit most people and is height adjustable for ease of use.

Is holistic therapy suitable for everyone?

While holistic therapy is suitable for all ages, there may be times that there are contra-indications to having a therapy, such as in the first trimester of pregnancy, directly after surgery—unless it is for lymphatic therapy recommended by your doctor—, if you have been in an accident and have bruising to the area, or if you are awaiting medical attention or tests. If in doubt, please feel free to get in touch for additional info.

What payment methods do you take?

You can pay via bank transfer, secure payment link, credit/debit card in person or over the phone, apple pay, or even cash. Please specify preferred payment method at time of booking.

Do I need to prepay?

You are welcome to prepay at time of booking or simply pay a £10 booking fee to secure your appointment and pay the balance on the day.

How far in advance do I need to book?

If you have a specific date or time in mind for your therapy, then the earlier you book the more likely I will have your preferred time available, if you are flexible on time then a week before your appointment should be fine. On occasions there may be appointments on the same day or the next day, but this can not be guaranteed. Many clients will book a month in advance.

Do you work on weekends / holidays?

I am open most weekends—Saturdays and Sundays—as well as Bank Holidays, unless I am attending a Mind Body Spirit or other event. You can find these dates on the event section of this website.

I am pregnant, can I have a massage?

I am a qualified and experienced in pregnancy massage and I use specially blended oils that are especially suitable for pregnancy. We recommend that massage is not suitable for the first trimester of pregnancy, but it is greatly beneficial in the second and third trimesters and post pregnancy, to help ease aching muscles. The therapy can also be offered even if the mother is breast feeding the baby as we only use oils that are safe for mother and baby.

We also offer Mother and Baby gifts, so you may continue to use the Neal's Yard Remedies Organic products at home.

Do you offer couples therapy?

I am a sole therapist, so I am unable to offer couples therapy at this time. Should you wish to come together, I have a reception that one can wait in while you take turns with treatments.

I am accompanied with someone, do they have an area to wait?

I work from a commercial building and there is a reception area that you are welcome to sit in while waiting for each other. I can also offer a complimentary herbal tea while you wait and the building also offers free Wi-Fi.

What public transport can I use?

The number 29 bus travels along Ingram Road between Walsall and Bloxwich, with Bloxwich High Street just a 10 minute walk away with addition buses. Bloxwich train station and Bloxwich North train station are a short taxi ride away.

Is there any parking?

There is a car park for visitors at Genesis House, the entrance is on Ingram Road, the second car park entrance on Stanley Street is for staff only. During Monday to Friday the car park can get quite busy and if you need to, there is adequate street parking on Ingram Road. Stanley Street can become quite congested and is best avoided. Saturday and Sunday parking in Ingram Road car park is usually empty.

Do you offer gift vouchers?

Gift vouchers are available as one hour or 90 minute treatments or as a set chosen amount. These can be bought direct from my therapy office or posted out to either yourself or the recipient for an additional fee.

Do you have a gift shop?

There are a large selection of holistic gifts to choose from at my therapy office or if you are looking for something specific, then I may be able to source and order it for you; please ask. I also stock Neal's Yard Remedies Organics which you can purchase or order in person or directly from my webshop. Plus Clean Living International cleaning products can be purchased or ordered in person or directly from my webshop.

Are your treatments safe for people with allergies?

If you have any allergies or concerns please contact me before you attend your therapy so I can ensure the therapy space is safe for you. Although I only use natural and organic products in my therapies, I'm aware that some natural products may not be suitable for everyone.

I am not able to make it, can I reschedule?

I appreciate that we are all human, and sometimes life gets in the way. If you must cancel an appointment, please try to allow at least 24 hours' notice, so we can re-book you to another slot. Any appointment cancelled with less than 24 hours' notice is subject to a charge. 12-24 hours half the cost of the consultation; and 12 hours or less notice given, the full price of the consultation is charged.

You can reschedule your appointment with 24 hours notice once and still retain your £10 booking fee as long as it is rescheduled within one calendar month. Thank you for your attention in this matter.

Are you a doctor? Do you offer medical advice?

I am a holistic therapist; I am not a medical doctor. Please seek medical advice if you are concerned about anything before attending a therapy.

Are you a chiropractor?

As a holistic therapist I am qualified in massage, which is helping to ease muscle pain, lymphatic therapy and circulation. A chiropractor works with your skeletal issues. Although massage may help with improving your muscles, circulation etc. which in turn may help with skeletal strain, please seek appropriate help.

Do you accept insurance payments?

I do not currently work with any insurance companies. I made this decision as each company requires me to belong to various different governing bodies, which would mean I would need to increase my prices due to additional costs and I can help more people if I remain independent.

I need someone to accompany me, can they stay in the same room with me?

My Therapy office is large and has several additional chairs as well as the therapy couch, so plenty of room should you wish others to stay with you during your therapy. Whether that is due to age, support or for interpreting duty, the choice is yours. I also have a large reception area should the person prefer to wait there with a complimentary cup of herbal tea. Please note all children 16 and under must be accompanied by an adult and can not be left in reception unsupervised. Pets are also welcome, whether they are service pets or simply traveling with you. Please note, you are responsible for any animal you bring into the building.

Should I eat before arriving?

Eat normally before arriving for a therapy. Although it is not recommended that you consume a large quantity before a therapy if it will cause you any discomfort before lying down for a long period of time.

When can I not have a treatment?

Treatment will be refused if you arrive intoxicated, on illegal substances or are abusive for any reason. Treatment may also be halted, if—during the treatment—you disclose anything that you didn't fill out on your form and the therapist deems the therapy to be harmful to continue, such as injury/bruising that took place less than 24 hours before therapy, contagious rash or signs of unexplained illness.

Full payment will still be expected for the session as it is to cover the therapists time, since they will not be able to refill the therapy slot.

Do you offer remote therapies?

Some of my therapies are able to be carried out remotely via WhatsApp or Facebook messenger video. Therapies such as reiki, shamanic sound healing, chakra balance, crystal healing, animal reiki, tarot readings, oracle readings, rune readings and numerology. The readings can also be in the form of a report and posted or emailed to the recipient.

Do you offer mobile therapies?

I do not offer individual mobile therapies, but you can book me for a whole day of pampering for friends and family. A minimum of 5 therapies are required and payment of £50 booking fee made to secure the date. This fee is none refundable and t's&c's apply for cancelation. Additional travel fees may also apply depending on location.

What kind of workshops do you offer?

I run various workshops at my therapy office each month. These are kept small and exclusive, so everyone gets the attention they require. The workshops are:

  • Psychic development this is open to all abilities and there are different activities and meditations to help in developing your psychic ability. Workshops can include tealeaf reading, tarot reading, making your own oracle cards, scrying, energy work, the difference between psychic and spirit.
  • Past life regression for those that wish explore or learn more about past life, do you feel you have lived before? Are drawn to a particular time or place, or have half remembered dreams? this regression gives you the tools to explore further.
  • Meditation and Mindfulness Activities to help you destress and relax.
  • Healing workshop Exploring different forms of healing for wellbeing and wellness. Including reiki, crystals and sound. This is not a professional qualification and is suitable as an introduction only.
  • Reiki I am a Reiki Master Teacher, and can offer reiki level 1, level 2 and level 3, in one or two day workshops. Level 1 is for self development, Level 2 is a professional qualification and Level 3 is Master Teacher where you will be able to run your own sessions and teach, Level 3 is a 2 day workshop or more.
  • Wellness in the workplace this workshop explores ways to destress, and has activities that can be tailored to each individual workplace. Please contact me to discuss further.
  • NYRO Free pamper party this workshop allows people to explore natural and organic products and can be themed as mindful facial, beach feet ready or winter skin.
Do you offer house parties?

You can book a day of pampering for you, your friends and family either at my therapy office or in the comfort of your own home. A minimum of 5 therapies is required and additional fees may apply depending on your location. Host gift and other offers on the day. £50 booking fee applies to secure your date. The booking fee is none refundable and date can not be rescheduled without 2 weeks notice.

Do you teach any of your therapies?

Reiki. I am a Reiki Master Teacher and can offer reiki level 1, level 2 and level 3 in one or two day workshops.

Level 1 is for self development, Level 2 is a professional qualification and Level 3 is Master Teacher where you will be able to run your own sessions and teach. Level 3 is a 2 day workshop or more.

Do you offer discounts on block bookings?

I offer 10% discount on 5 or more therapies booked and paid for in advance and taken within a 6 month time period. If you are looking for additional offers or discounts, please join my facebook group or find me at events.

Do you offer therapy for pets?

I offer Animal Reiki, which can either be done in person or remotely.

In person can be either in my therapy office or—with a larger animal such as a horse—I offer to come out to the field or stable. As with any mobile therapy, additional fees may apply dependent on location.

Remotely, please send a photo of the animal that requires healing and we will arrange a suitable time to send the reiki.

Products to help with therapy?

Many people want to continue their therapy at home. I offer all Neal's Yard Remedies Organic products that I use in my treatments for you to order and take home with you: facial therapy sets, body scrubs and more.

Confidentiality?

Any information that is held by Helenajane Holistic is kept in a secure locked cabinet and not shared with anyone, unless be express agreement with yourself.

I've got back / shoulder pain, will massage help me?

Depending on what is causing the back / shoulder pain, massage may be beneficial, especially if caused my muscle contraction, poor circulation or nerve impingement. If in doubt always seek advice from a medical professional. Happy to speak further to discuss the best types of therapy needed.

I have lymphedema, can massage help?

Lymphatic massage helps to encourage the drainage of fluid through the lymph nodes. This is a light massage and can be carried out over clothes as well as on skin.

I've got arthritis, do you have any therapies to help?

We have various therapies that may be beneficial to anyone suffering with arthritic pain. These include medi-pedi with warm wax therapy, hot stone massage and warming oils in aromatherapy oils in light Swedish massage.

Is your body waxing service suitable for men?

I can only offer body waxing on back or legs for men.

I have more questions.

If you have additional questions feel free to either email jane@helenajane.co.uk or give me a call 07729264034.