Helenajane Holistic

Booking Policy

All new clients are asked to pay a £10 booking fee to secure their appointment, this fee can be used towards their first therapy, the booking fee is none refundable, but your appointment can be rescheduled once as long as at least 24 hours' notice of non-attendance is given and the reschedule must take place within one calendar month of the original date.    

I have had to implement this policy due to the number of people who are booking appointments and then not showing up, meaning others have not been able to have an appointment and lost time on the part of the therapist. All other cancelation policies are still applicable.

Cancellation policy: I appreciate that we are all human, and sometimes life gets in the way, if you must cancel an appointment, please try to allow at least 24 hours' notice, so we can re-book you to another slot. Any appointment cancelled with less than 24 hours' notice is subject to a charge. 12-24 hours half the cost of the consultation, and 12 hours or less notice given, the full price of the consultation is charged. Thank you for your attention in this matter.

Online Bookings: All online bookings through Square are required to pay the full fee at time of booking. I understand that sometimes things happen; if you need to reschedule, you're able to reschedule once as long as more than 24 hours' notice is given. You're able to retain the fee as long as the reschedule is within one calendar month.

Disclaimer: All energy-based work including healing, reiki, crystal healing, chakra balance, elemental healing, cleansing, psychic readings, psychic suppers, house cleansing, ghost hunts, investigations, past lives, numerology, rune readings, mediumship readings or readings of any kind are classed as 'entertainment only'. No guarantee can be made for the content, outcome and connections made; you are paying for the Therapist/Mediums time only. By booking you are acknowledging that you are seeking this service of your own free will, and what you do with the information or any ideas you come to are from your own perspective and you have full responsibility as to their outcome.